FAQ

Account

How do I create an account?

Click "Sign up" in the top right corner and complete the registration form. You will need to verify your email address before you can make your first deposit.

Can I have more than one account?

No. Each person may only hold one account. Duplicate accounts will be closed and any balances may be forfeited.

How do I verify my identity?

We may ask you to provide a copy of a government-issued ID and proof of address as part of our legal verification obligations. This process is handled securely and your documents are never shared with third parties.

Deposits & Withdrawals

What payment methods are accepted?

WeRivals currently accepts cryptocurrency deposits. Supported coins and networks are displayed in the cashier. We plan to add fiat payment methods — including cards and bank transfers — in the near future.

How long do withdrawals take?

Crypto withdrawals are processed nearly instantly once submitted. Confirmation time depends on network congestion, but most withdrawals arrive within minutes.

Is there a minimum deposit?

Minimum deposit amounts vary by cryptocurrency and network. The exact minimum for each coin is displayed in the cashier before you deposit.

Casino Games

Are the games fair?

All casino games on WeRivals use certified random number generators (RNGs) provided by our licensed game suppliers. Return-to-player (RTP) percentages are published in each game's information panel.

Which game providers do you work with?

Our primary provider is Pragmatic Play, one of the most respected names in online casino gaming. We are expanding our game library continuously.

Bets & Prediction Markets

How do prediction bets work?

Prediction bets are binary — you choose Yes or No on a specific outcome. The payout odds are shown on each market. Markets resolve automatically when the outcome is confirmed.

What happens if a bet is cancelled?

If a market is cancelled or voided (e.g. an event does not take place), all stakes are returned to your account balance in full.

Responsible Gaming

How do I self-exclude?

Contact us at safety@werivals.com or visit our Responsible Gaming page. Self-exclusions can be activated within hours of your request.

Can I set a deposit limit?

Yes. Deposit limits can be set to daily, weekly or monthly amounts. Contact support or email safety@werivals.com to request a limit.

Still have questions?

Reach us at support@werivals.com and we'll get back to you within 24 hours. You can also visit our contact page for all support options.